Shipping

Shipping FAQs

Q: How is my order shipped?
A: We ship all orders through USPS and/or FedEx and offer both First Class and Priority Mail options. Please remember that estimated shipping times refer only to transit time and do not include current production times.

Q: I entered the wrong address at checkout, and my order was returned to you. What do I do?
A: Please double-check all address information before submitting your order. We are not responsible for incorrect mailing addresses. Any returned packages will require an additional shipping fee to be resent.

Q: My tracking information isn't updating. Can you help?
A: Tracking can sometimes be delayed or inaccurate. We see the same tracking information you do, and occasionally packages arrive without tracking ever updating. We recommend giving it a little extra time for scans to appear.

 

International Orders:

Q: Do you ship internationally?
A: Yes, Willow Grace currently ships within the United States and Canada.

Q: How long does shipping to Canada take?
A: Canadian orders usually arrive within 2–4 weeks. However, delivery times may vary greatly due to customs processing.

Q: Are customs or import fees included?
A: No, customs and import fees are determined by Canada and are the responsibility of the customer.

Q: Are international orders returnable?
A: All international orders, including those shipped to Canada, are final sale.