Ordering

Ordering FAQs

Q: I need help ordering. Can I place my order over the phone?
A: Unfortunately, we are not set up to take phone orders. But if you have any questions, please contact us and we will help in any way we can.

Q: Can I change the colors of a design?
A: We offer a wide variety of designs to choose from, but we are not currently accepting custom design requests.

Q: What is your current production time?
A: Production times can vary from season to season (and even day to day). The most accurate production time for each item can be found directly on its product page.

Q: Can my order be rushed?
A: Each item is handmade to your customization and processed in the order it is received. While we work hard to get orders out as quickly as possible, we are not able to rush production.

Q: Why isn't my coupon code working?
A: We offer several different types of coupon codes. Some are for specific times, products, or order types. If your code isn’t working and has not expired, please reach out so we can help.

Q: Can I combine coupon codes?
A: Sorry — only one coupon or promo code can be applied per order.

Q: What payment methods do you accept?
A: We accept all major credit cards. All prices are listed in USD.

Q: How do I contact you?
A: You can contact us through our website or by email at hello@willowgraceplans.com. Please do not contact us through Facebook or Instagram for order-related issues, as we do not regularly monitor those platforms for customer support.

Q: I have a problem with my order. What do I do?
A: Please contact us as soon as possible so we can work together to make it right.